FAQs: Where can I go if I have a complaint about a retirement village?
A retirement village is a community. For this reason, it is in everyone’s best interests that any disputes are resolved efficiently and effectively.
All Victorian retirement villages are legally required to have their own dispute resolution scheme.
The Manager of the retirement village is usually responsible for implementing the internal dispute resolution process. A complaint should be received by the Manager, responded to in a reasonable time frame, recorded and then steps should be taken to resolve the issue to a mutually agreeable outcome.
If a dispute is unable to be resolved through internal means, Consumer Affairs Victoria or Victorian Civil and Administrative Tribunal (VCAT) can advise on the external conciliation process available to residents and retirement village owners and managers.
For assistance with resolving a dispute after you've taken all reasonable steps to try and resolve it, contact the Dispute Settlement Centre of Victoria (DSCV).
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Retirement Villages in Victoria • Frequently Asked Questions
If you are interested in exploring the possibility of a move to a modern retirement village around Melbourne. Booking a tour at one of the RCA Villages around Melbourne can be a great place to start. Visit the website of the village in the region you would like to visit for contact details.
South East Melbourne
Ask about RCA Villages no deposit reservation process on new villas.