How does a Lifemark accredited retirement village benefit residents?
If you’re looking into retirement village options, a Lifemark accredited village should be one of the key criteria for a village making it to your shortlist. Here’s why.
What does ‘Lifemark accredited’ mean?
The Retirement Living Council’s Lifemark Village Scheme is an accreditation scheme developed by the retirement village industry. The Scheme offers measurable assurance that a retirement village is operating to the highest standard of quality.
The quality standards set out by the Lifemark Village Scheme are above a village’s legislative and legal obligations.
A ‘Lifemark accredited’ retirement village, means that an independent auditor or assessor has been in to the village, carried out a full audit of how the village is operated based on 26 Lifemark standards. Recertification requires a full audit, every three years.
If the village meets or exceeds these 26 Lifemark standards, it will receive a formal Lifemark accreditation.
What are the quality standards a retirement village needs to demonstrate?
The Scheme sets out a six pillar quality assurance accreditation framework to assure the quality of their retirement village against 26 Lifemark standards.
Quality of lifestyle provided to residents is measured based on the quality of the following standards:
- Village activities
- Transport services
- Residents’ involvement in decision making
- Continuous improvement program.
Quality of the support provided to residents is measured based on the quality of the following standards:
- Resident information
- New resident orientation
- Communication between village management and residents
- Resident satisfaction.
People / Staff
A happy team of village staff, contractors and suppliers will lift the overall wellbeing and happiness of the village residents. Quality of the village staff and people is measured based on the quality of the following standards:
- Resident dignity and privacy
- Employment practices
- New staff orientation
- Performance management
- People development.
Quality of the safety provided to residents and staff is measured based on the quality of the following standards:
- Safety and security
- Emergency call system
- Fire, safety, emergency and disaster planning.
Quality of adherence to regulations is measured based on the quality of the following standards:
- Food / catering standards
- Contractual and financial
- Regulatory compliance
- Occupational health and safety
Quality of the village policy framework provided to residents and staff is measured based on the quality of the following standards:
- Dispute resolution / feedback
- Annual General Meetings of residents
- Policies and procedures
How does lifemark accreditation benefit residents?
Residents can feel confident that the village they live in is being independently audited and assessed regularly. This drives a village management culture of continual improvement.
Residents can feel assured that the village operations are ethically managed, with residents need for a comfortable, enjoyable and safe lifestyle, always on the priority list of village management.
A stress-free retirement is what we all dream of. Where we live, who we live with and our neighbourhood, can all impact on our stress levels. A well managed and operated retirement village – evidenced by having Lifemark accreditation - will reduce everyday stresses so you can get on with enjoying your later years.
Older Australians can trust that a Lifemark Village is well governed, comfortable, safe and always striving to improve.
Several RCA villages have already achieved Lifemark accreditation, and others are in the process of preparing for their assessment.
Is it time to book in a village tour? You’ll find more information and contact details in the links below.